MGMT306

Ability to interact effectively with others at work is highly valued by employers and employees, as it affects both performance and satisfaction. A recent study by the Gallup Organization identified the workplace competencies today's younger employees most need. A strong majority ranked skill in dealing with people first, critical thinking (creative thinking, decision-making and problem-solving) second, and communication (reading speed/comprehension, basic use of computers, public speaking and writing) of next vital important in doing their jobs successfully. Employers and academics also cite these three clusters of "interpersonal" skills as key.